HOIST® Fitness Systems has established a quality customer service center located at the San Diego facility where customer service calls are answered and resolved within the same business day they are received. HOIST® customers buy more than product—they gain a long lasting relationship with a company that is committed to supporting their customers and products.

For product service, please contact your authorized HOIST® dealer. If you cannot reach them or need any other assistance, please contact our Product Support Department. We will be glad to help you any way we can.

In order to better assist you, please have the following information ready when contacting our Product Support Department.
Model Number
Serial Number
Part Number / Key Number from Owner's Manual (if you are ordering a replacement part)
Description of Product Issue
Your Contact Information (name, phone number, address, email, etc.)
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